You are purchasing a high quality, sophisticated communications system to empower your employees and enhance your business operations. Executone-TCOM recognizes that a premier communication system is only an asset if your employees can rely on it. With this in mind, we have developed support programs and service guarantees that insure prompt, reliable and professional support. | | |
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ADVANTAGE Warranty Every communication system purchased through Executone-TCOM comes complete with an unparalleled, 5-year parts performance guarantee. This means that any hardware component that fails at any time during the first 5 years of use will be repaired or replaced at no cost. A failed phone could cost up to $300 to repair. A card, CPU or voice mail might cost thousands of dollars. Our customers pay nothing for parts- guaranteed. | |
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ADVANTAGE Service Communications with both your customers and within your company are essential to your business. You want a long-term relationship with a vendor who is capable, reliable and responsive to your needs. Your satisfaction, and our reputation, depends entirely upon our performance after the sale and we are ready to take on that challenge.
Service is available 24 hours a day, 365 days a year. Your critical communications needs are met no matter the time of day or day of the year. Highly skilled telecom professionals are ready to take on any challenge you face. Your business and customers can count on it. | |
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ADVANTAGE Training
The key to receiving full value from your investment is training. Executone-TCOM offers a comprehensive package of training so your employees and business receive the maximum benefit of your new system. Prior to system installation, our professional trainer will contact you to discuss the complete scope of training services you will receive. With your input, the trainer will create a comprehensive and targeted learning experience for your staff. Training will be provided to your system administrator and any employees necessary prior to cutover. Our trainer will be on site the day of the system installation to provide assistance in processing "live" calls. Our objective is to leave you informed, comfortable and satisfied with your new system. | |
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ADVANTAGE Support Program
Parts replacement is important, but over time your system’s maintenance cost, capabilities and functionality become issues for consideration. This is why Executone-TCOM offers extraordinary support for your high tech communication system with the ADVANTAGE Plan. The ADVANTAGE Plan goes beyond the standard labor coverage offered by most telecommunications companies. Executone-TCOM knows you need a proactive partner when it comes to maintaining your communication system. Click here to learn more about The ADVANTAGE Plan. |
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